Invitation cannot be accepted

Confirm the link is /invite/[token] and has not expired or been revoked.
Sign in with the same email the invitation was issued to. Public signup is closed, so a new person needs that invitation.
Ask an admin to resend the invite if validation fails.

Project is not visible

Organization membership alone is not enough.
Confirm you are a project member, project owner, or eligible lab member on an open lab.
External collaborators need an explicit project role.

No access to a lab

Ask a lab PI/admin to add you under Lab → Members.
Org admins are not automatically lab members.

File upload fails

Confirm you have at least editor-level project access.
Check file size and network errors in the browser.
Operators should verify storage configuration (local disk permissions or S3 credentials) if all uploads fail.

Analysis cannot start

Confirm the dataset is analysis-ready and the tool’s required inputs are selected.
Check project Logs for worker failures.
Operators should verify Python/R workers, Redis, and enqueue services are running.

Connector is unavailable

Only Google Drive can be connected, from Settings → Connectors.
Other connectors in the catalog are Coming Soon.
If Google Drive fails, connect it again from Settings.

AI cannot find expected context

You may lack access to the project containing that content.
Content may not be indexed yet (embeddings/workers).
Ask for a more specific project or dataset reference.
Do not expect the assistant to see personal notes outside accessible scopes.

Looking for a partner API or MCP client

There is no public API, customer SDK, or partner MCP connection. Remote MCP does not expose project, experiment, or dataset tools. Use the web app, or read Connect & integrate.